Frequently Asked Questions

General

Alumi’s aim to offer customers a variety of the video clips of any type.

Supplying you high quality videos with budget friendly products. 

Alumi’s marketplace boasts with premium-quality videos to help you get better videos, faster and easier than ever. At an appropriate price!

Impress your audience now!

All videos are covered by a Limited Sublicense.

This implies that under no circumstance or reason, should the videos transferred be edited or altered. (This also pertains to background music featured in a product).  

It is also imperative to note that the Sublicense rights will only be granted on the condition that these videos are only to be used for the intended purposes.

Additionally, once you received the final product, The product is yours to keep and use forever.

Visit our license page.

The final product are yours to keep and use forever.

All you need to do is make sure you’re downloaded files are stored securely on your computer or an external hard drive.

On each product page, you’ll be able to find a description of the music that comes featured with the product.

Some of the music will need to be purchased separately from the product, some free.

Also, you can provide us your own music to be use in the video.

Orders

Purchasing on our site is simple and intuitive; Select the product you want and add the product to the shopping cart by clicking “Purchase”.

At the end of the reservation will be sent an email from us informing you that your order has been received and an invoice.

We will contact you to get instructions on editing your video.

Please prepare instructions about changing texts, colors, photos and videos on the video

Yes, the purchase on the site is secure and meets the strictest information security standards – SSL. The credit card information you enter is encrypted and secure.

Do you have a discount coupon? good for you!

At the checkout page you will find: “Have a discount code? Click to enter it”

Once you enter the coupon your discount will be updated.

coupon-code

Have you made an order on the site and need to change guidelines? No problem.

Please contact us as soon as possible and we will be happy to help.

You do not have to register to order. However, registration will save you entering your details in the next purchase and will allow you to process quickly and easily.

In addition, signing up will allow you to view your order history.

Do not worry, there’s no problem to request a revision to a product if you’re not happy with it.
We are providing up to 4 revisions.


If you are still not happy with the final product after 4 revisions, We will try our best to fit your needs.

Sure, you can send us a custom request.

In order to provide you with a fast and accurate quote, please provide as much information as possible

We do not store customer credit card information on our servers.

All credit card details are stored off site by our payment processor.

Billing

An invoice will be sent to the same email setting when you purchase the product.
You can also view an invoice when you sign in.

We are accepts payment through credit card and Paypal.

Make sure your credit card will accept international payments as all of our prices are listed in US dollars (USD).